RETURNS & REFUNDS POLICY

Last Updated: December 14, 2025

Return Window

You may request a return within 14 days starting from the day your order was delivered.

Returned items must comply with the following conditions:

• Items must be unworn, unused, undamaged, and returned in their original packaging with all tags attached.
• Final sale items cannot be returned, unless they arrive damaged or defective.
• Opened Mystery Boxes cannot be returned. Once unsealed, the item is considered revealed and final sale.
• Products must be returned with all original boxes, inserts, accessories, dust bags, and protective materials.
• If an item includes a CHIBIZEN security tag, it must be returned with the tag attached.
• Made-to-order items cannot be returned unless they arrive damaged or faulty.

Returns that do not meet these conditions may not be accepted.

Return Shipping

If you are returning an item, you are responsible for the cost of return shipping unless:

• The item arrived damaged, defective, or incorrect.

Returns sent from a different country than the original delivery address must be shipped at the customer’s expense.

Condition of Returned Items

Please take care when opening and handling products. Returned items must be received in the same condition in which they were delivered. Items returned with missing packaging, missing accessories, or signs of wear may be rejected.

Return Abuse

To maintain a fair shopping environment, CHIBIZEN monitors return behavior. We reserve the right to restrict or close accounts that repeatedly violate or abuse this Returns & Refunds Policy.

Cancellations

For a return or cancellation request, please contact CHIBIZEN Customer Service at support@chibizen.com

How to Cancel Your Order

1. Email support@chibizen.com with your order number.
2. Specify the item(s) you wish to cancel and your reason for cancellation.
3. We will review your request and email confirmation once your cancellation has been processed.

If you cancel your order before it has been prepared for shipment, your order will not be sent out and you will receive a full refund, including shipping costs.

If you cancel your order after it has been prepared for shipment, we may not be able to stop the package. In this case, your order may still be eligible for return under this policy. Once the returned products have been received and accepted, you will receive a full refund, where applicable, including shipping costs.

Refunds typically appear within 5–10 business days, depending on your payment provider.

Made-to-Order and Customized Items

Made-to-order and customized items may only be cancelled within 48 hours of placing your order. To cancel, email support@chibizen.com

with your order number.

After 48 hours, the order cannot be cancelled. Due to the nature of made-to-order items, manufacturing lead times may vary, as your item is created specifically for you. Please refer to the applicable product page for additional details.

Limited-Edition and Collectible Items

Due to the limited nature of our releases — including Mystery Boxes, 1st Edition items, and other collectible drops — cancellations may not be available once an order has been confirmed or allocated. Please review product details carefully before completing your purchase.

Cancelling an Order (CCR / EU Customers Only)

If you are located in the EU or UK and covered by the Consumer Contracts Regulation (CCR), you may cancel your order within 14 days of delivery.

• If the order has not been prepared for shipment, you will receive a full refund including shipping.
• If the order has been prepared for shipment, you must return the item(s) to receive a refund.
• You are responsible for return shipping costs when cancelling under CCR laws.

To cancel under CCR, please contact support@chibizen.com

with your order number.

How to Return

CHIBIZEN uses a paper-free system. All return instructions are provided digitally.

1. Email support@chibizen.com with your order number and reason for return.

2. If eligible, we will issue a return authorization and instructions.

3. Ship the item using a trackable shipping service.

4. Retain your tracking number until your return is confirmed.

Returns must be sent from the same country to which the order was originally delivered.

Refunds

Once your return is received and inspected, please allow up to 6 business days for processing.

If accepted, your refund will be issued to the original payment method. Refund timing depends on your payment provider but typically appears within 5–10 business days.

Delivery costs are non-refundable unless the item arrived damaged, defective, or incorrect.