Shipping & Delivery Policy

Last Updated: December 14, 2025

DELIVERY INFORMATION

Orders placed on CHIBIZEN are shipped Monday through Saturday. Delivery costs vary depending on your location and the shipping method selected at checkout. Available delivery options for your destination will appear during checkout.

Delivery to PO Boxes, Army Post Office (APO), and Fleet Post Office (FPO) addresses is currently unavailable.

Signature Requirements

All CHIBIZEN orders are shipped with Direct Signature Required (DSR). This means the package must be signed for upon delivery. We kindly ask that you monitor your tracking information and ensure someone is available to receive your order.

If no one is available to sign, the carrier may attempt another delivery or redirect the package to a designated collection point. If the parcel is not collected within the carrier’s timeframe, it may be returned to us.

Delivery Times

Delivery times are estimates based on when your order is dispatched and should be used as a general guide. CHIBIZEN cannot take responsibility for customs delays or failed payments, but we will always work to minimize potential delays.

Estimated delivery windows:

• United States: Typically delivered within 3–7 business days.

• International: Typically delivered within 5–12 business days, depending on destination.

• Expedited options: If available for your region, expedited shipping will automatically appear at checkout.

Depending on your location, orders may be delivered by carriers such as USPS, UPS, or DHL.

DUTIES & TAXES

Duties & Taxes at Checkout

For certain destinations, duties and taxes may be calculated and displayed at checkout. When this option is available and selected, the amount shown is the final cost — no additional fees will be charged upon delivery.

If duties and taxes are not collected at checkout, your order will ship under Delivery At Place (DAP) terms. This means your local customs authority may require payment of duties, taxes, or import fees before releasing your package.

International Orders (DAP)

If your order is shipped under DAP terms, you may be required to pay customs charges directly to the carrier or local customs office. CHIBIZEN is unable to estimate these fees, as they vary by country. For accurate information, please contact your local customs authority prior to placing an order.

If a package is seized, returned, or abandoned by customs or a carrier due to the reasons below, CHIBIZEN may not be able to retrieve or refund the order:

• Failure to provide required customs documents upon request.

• Refusal to pay applicable customs duties or taxes.

• Unreachable customer after multiple delivery attempts.

Domestic Taxes

Orders shipped within your own region may be subject to VAT or local sales tax. For customers in the United States, Canada, and the United Kingdom, domestic taxes are calculated and displayed during checkout.